Return & Refund Policy

Last Updated: October 13, 2026

At SeeYo Studio, we are committed to providing quality products and a positive shopping experience.

Because we offer both personalized and non-personalized products, different return, refund, and cancellation conditions apply. Please review the following policy before placing your order.

1. Personalized & Custom-Made Products

Personalized products include custom pet pillows, photo keychains, personalized jewelry, and other products made using customer-provided photos, names, designs, or customization instructions.

Because these products are created specifically for each customer, we generally do not accept returns, exchanges, or refunds for change of mind, personal preferences, or customer-submitted customization errors, except where required by applicable law.

Customer-Provided Information

Customers are responsible for reviewing their selected options and providing accurate customization details, including names, photos, sizes, colors, and other instructions.

Customers should ensure that submitted photos are clear, properly lit, and suitable for the selected product.

We are not responsible for errors directly resulting from incorrect information supplied by the customer, provided the finished product has been made in accordance with the agreed specifications.

Handmade & Production Variations

Due to the personalized nature of our products, minor variations in color, positioning, cropping, and appearance may occur.

Colors may also appear slightly different depending on screen settings and materials.

Reasonable variations that do not materially affect the product's agreed specifications are not considered defects.

This provision does not exclude claims involving significant differences, manufacturing defects, or products that are not as described.

Order Cancellations & Modifications

Please contact us as soon as possible if you need to cancel or modify a personalized order.

Cancellation or modification requests may be accepted before design preparation or production begins.

Once design preparation or production has started, we generally cannot accept cancellations or changes, except where required by applicable law.

Submitting a request does not guarantee that the order can be canceled or modified. Our team will confirm whether the request can be accommodated.

Damaged, Defective, or Incorrect Personalized Products

If your personalized product arrives damaged, defective, or materially different from the agreed customization details, please contact us as soon as possible.

Please provide your order number, a description of the issue, and supporting photos where reasonably available.

We will review the information and offer an appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances and applicable consumer protection laws.

2. Non-Personalized Products

We offer a 14-day voluntary return period for eligible non-personalized products, beginning on the date of delivery.

For change-of-mind returns, the following conditions apply:

• The return request must be submitted within 14 days of delivery.

• The item must be unused and in its original condition, except for inspection permitted by applicable law.

• Original packaging, accessories, and included components should be returned where applicable.

• Proof of purchase must be provided.

• The customer must contact our support team for return instructions.

Products that have been damaged through misuse, improper handling, or unauthorized modification may not qualify for a voluntary change-of-mind return.

Where applicable law provides a longer return or withdrawal period, that legal requirement will take precedence.

Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service and retaining proof of shipment.

If a return is necessary because of our error, including a defective or incorrect item, we will cover reasonable return shipping costs as required by applicable law.

Original delivery charges and any applicable deductions will be handled in accordance with the relevant consumer protection laws.

Exchanges

For non-personalized products, we generally recommend returning an eligible item and placing a new order for the preferred product.

Any voluntary exchange is subject to product availability and our approval.

Additional shipping charges for change-of-mind exchanges may apply, where permitted by law.

This does not affect your statutory rights regarding defective or incorrect products.

3. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if:

• Your item arrives damaged.

• Your item has a manufacturing defect.

• You receive an incorrect product.

• An item is missing from your order.

• Your product materially differs from its description or agreed customization details.

Please include your order number and relevant supporting information.

We may request additional details reasonably necessary to investigate the issue.

After reviewing your request, we will provide an appropriate resolution in accordance with applicable law.

We may arrange a replacement or other suitable remedy where appropriate. This does not restrict any legal right you may have to a refund or another remedy.

4. Order Cancellations

Personalized Products

Cancellation requests should be submitted as soon as possible.

Once design preparation or production begins, cancellation may no longer be possible, subject to applicable law.

Non-Personalized Products

Cancellation requests may be accepted before the order has been shipped.

If an order has already shipped, any return request will be handled under the applicable return policy and consumer protection laws.

5. Refund Processing

Approved refunds will normally be issued to the original payment method.

For returns requiring physical inspection, refunds will generally be processed after the returned item has been received and reviewed, unless applicable law requires an earlier refund.

Refund processing times may vary depending on the payment provider or financial institution.

Any legally required refund of delivery charges or other amounts will be included where applicable.

6. Sale & Discounted Products

Sale and discounted products are subject to the return conditions applicable to their product category.

Personalized sale items are subject to the personalized product policy.

Eligible non-personalized sale items may be returned under the non-personalized product policy.

Discounts do not remove any mandatory consumer rights relating to defective, damaged, or incorrectly described products.

7. Hygiene & Other Return Exceptions

Certain products may be excluded from voluntary change-of-mind returns where permitted by law, including qualifying sealed hygiene-related products that have been opened after delivery.

Any applicable exclusions will be identified in the relevant product information or before purchase.

These exclusions do not affect mandatory consumer rights.

8. Return Instructions

Please contact our customer support team before returning a product so we can review your request and provide the appropriate return instructions.

Do not send products to the address printed on the shipping label unless we have specifically confirmed that address for returns.

Customers are responsible for following the provided return instructions, subject to applicable law.

For voluntary returns arranged by customers, we recommend retaining the tracking number and proof of postage.

9. Lost or Delayed Shipments

If your order is delayed or appears to be lost in transit, please contact our support team.

We will investigate the delivery status with the relevant shipping provider and provide an appropriate resolution in accordance with applicable law.

Customers are responsible for providing accurate shipping information at checkout.

If incorrect address details are submitted, additional delivery or reshipping charges may apply where permitted by law and where the delivery issue results from those incorrect details.

10. Contact Information

For return, refund, exchange, or cancellation requests, please contact:

SeeYo Studio

Email: seeyoofficial@gmail.com

Please include your order number and a brief description of your request.

11. Applicable Consumer Rights

Nothing in this policy excludes, limits, or overrides mandatory consumer rights under applicable laws.

Customers in certain countries or regions may have additional legal rights regarding withdrawal, cancellation, refunds, repairs, or replacements.

For example, eligible non-personalized online purchases in the European Union may be subject to statutory withdrawal rights. Clearly personalized or made-to-order products may qualify for exceptions to change-of-mind withdrawal rights, but statutory protections for defective or nonconforming goods remain applicable.

Where mandatory local law conflicts with this policy, the applicable legal requirement will prevail.

12. Changes to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our operations or applicable requirements.

Updates will be published on this page.

Changes will not retrospectively reduce rights applicable to orders already placed or override mandatory consumer protection laws.